TacoDelPaco , 02/03/2023

Great service, depending on...

I haven’t had any problems with Google Fi, I actually have service in more areas than when I was using AT&T but it really seems to come down to where you’re living and what kind of phone do you have. I ended up buying a Pixel and absolutely love it, I’ve already talked my family into also switching to Fi and getting Pixels it’s been great. They were paying almost $200 for 2 Samsung phones (that weren’t being financed) they barely use at US Cellular, now it’s $30-40 for both of them.

I do recommend for the full experience of Fi to just buy in, although they have been making changes and allowing more iOS stuff it’s definitely lacking when compared to a phone that’s “designed for Fi” vs just “compatible” but I believe it’s still a great service just make sure you have that in mind you won’t have bells & whistles.

A 5G phone obviously will get you further as well, also researching on the support forum or reddit helps a lot.

Sara_missy , 03/31/2023

Don’t use if you travel a lot

The reason I chose google FI was because I need international access in and outside of America. While after several month trails it disappointed me for the following reasons:
- it will re-active your account automatically and I failed to notice that. Cuz they won’t inform you. Then I was charged with 0 service for 4 months;
- if you stayed outside the US for a long time, it will stop your data roaming and you can’t even call or receive calls. That was also my case. And after 8 months when I came back to the US, I noticed that I couldn’t call or receive calls. But still I’m fully charged.
- I finally got time to chat with the support group and ask for refund for the 0 service months, they just refused and said that my account was active. Then I insisted that I only called successfully twice during the past 8 months, they started troubleshooting and tell me how to re-install the app. While it do solved my issues and I could finally call after 8 months (this is also another surprise for me that the app could affect your SIM card service). And that’s it. No comfort/apologies/credit on having 0 service for months with full charges. And it makes me feel like it’s my fault to not contacting them and all the bad experiences are resulting from myself.
- I’ll definitely delete my account and switch to other mobile vendors as google Fi really give me bad impression on it’s service and it’s customer support. Cold and ruthless.

Seeking Mobile Data Nervana , 11/13/2021

Google Fi lagging in data plan intelligence

Why is it that I need to have 3 different sims in order to get 66gig of monthly data ( work from home)? In this highly intelligent cloud world the Google is a leader in why does my subscription have to be so difficult to manage and switch sims. T mobile is surpassing in offer. Who can offer a simple all-you-can eat plan regardless of per sim and no fake “unlimited data” statements. With to get 66 Gig of true unlimited data on a device I have to add a 3rd sim that needs a 3rd email if and phone and switch sims as I eat through 66 gbytes over a month. Billing flexibility is non existent on Fi . Why can I just order 3 chunks of 22gig “unlimited” plans . Or just round it up and let’s get back in the lead by doing 30gig unlimited plans and “ any way you want it” for all on 1 sim or shared over 2 sims or 3 sims or 4 sims. The differentiator here is in stepping up your game for “all you can eat” and “any way you want it” and call the plan what it really is useable to 22gig then no longer useable - don’t hide it under “unlimited” it’s makes you sound untrustworthy. So what’s it gonna be - do I stay on Fi or constantly churn on best plan of the month for true unlimited and not switch sims? If you make me switch sims then I mines eel switch providers too so I can get what I really need is 75gig unlimited data plan on shared over 3 sims for $150 per month. This is what I am in search for from a mobile provider .