Thisnicknamethimgssucks$(&;& , 11/09/2023

Prepay makes it so much worse

For drive through they used to charge when you gave your number at the line. Recently they moved to instantly charge.
Most of the time the app changes to your closest location so I started to trust it. Sometimes though at one mcdonalds in particular it won’t update my location or will say it changed locations but doesn’t change it to the nearest one I’m looking at. I’m not connected to their wifi or any public wifi ever. So if I checkout my choices are drive across town to pickup, lose money, or wait a week to contest it.
Worst was today when the app again crashed when going to the ba da .. screen. Charged my credit card, shows the order in my history, and my items are still in my bag and I can’t checkout because I already used the deal. They couldn’t help at the mcdonalds which I understand but it is very inconvenient. So now I wait a few days to dispute it with my ccard which hopefully I can remember to do.
If you didn’t charge up front both of these issues and more would be non events but now I just don’t want to use the unstable and unreliable app at all. Since you overcharge to order in person to make up for the deals ordering in person is out.

Developer Response ,

we strive to provide the best app experience possible. share more details about it here: https://www.mcdonalds.com/us/en-us/feedback.html

holyokechick , 06/27/2024

Not faster than just driving thru

I have yet to find a situation where I go to a McDonald’s and not have to be pulled over and wait for my food. Every McDonald’s I’ve gone to so far and use this mobile app. I am asked to park to the side and wait for some part of my order. The whole reason for downloading this app was so that I didn’t have to stand in line through the drive-through.I think it would be safe to say that most people who use this app are using it because they want their order ready when they get there. They don’t care if their french fries have come out two minutes ago or two seconds ago. But I have watched countless lines of drive-through customers leave and get their orders before me when I’ve placed my order well before they have. And I’ve tried manipulating the times anywhere from five minutes before I’ve gotten into the McDonald’s to 20 minutes before I’ve gotten into the McDonald’s and I still have to wait. The only benefit of this is that when I finally get to the drive-through, I don’t have to actually place the order but the wait time is still longer than everybody else. I’m sure this is a location or restaurant issue not an actual app issue. Maybe the stores need to be trained better on how to use this. I don’t know. All I know is that it’s ridiculous. The amount of times I have to wait. I’m leaving this review while sitting in a waiting area waiting for my food. I’ve now been waiting over five minutes for an order that I placed 15 minutes ago.

Developer Response ,

we're all about quick and convenient. let's talk about this more here: https://www.mcdonalds.com/us/en-us/feedback.html

Ashhart1020 , 04/16/2021

Unable to Even Use the App

I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡