Digndirt7 , 01/23/2019

The final word in digital downloads

Let’s start with “AT LAST”. I paid for these movies and FINALLY some genius realized it profits everyone to let me use them on whichever device, whichever media I choose. No more separate download sources depending on the studio. No more telling my wife to make sure the box has the iTunes logo. We’re done here. Prime Video acts like I bought it through them, so my LG smart tv and kids kindles can watch them. iTunes acts like I bought it through them, so all my iOS devices can watch them. Across all capable devices I can download them. So my kids don’t have to waste my limited DSL bandwidth (I live in the sticks, back off). When I do stream through the app or otherwise it’s flawless. Honestly, this is what living in the 21st should be. Yeah, I said it.

Oh by the way, the app UI is well thought-out and intuitive. Really well done. I honestly don’t understand what is holding Paramount back from buying-in, but they’re morons for doing so.

If MA is looking for investors or anything, I’d sign up. I’ll go door-to-door. Probably not door-to-door, I don’t really like people, but I do like this app... a lot.

Mel Jack30 , 02/16/2018

Frustrated, getting better . . .

UPDATE:
I’ve received responses from the developer. They assured me that the movies in my account were fine. I updated iTunes on my computer, updated my phone to the latest iOS, and did an app update. I still receive the error, and Now there is a (19) at the end of it. HOWEVER, if I tap OK, and then tap Play on the movie again, it will start to play. I’m changing my rating form one star to three. I’m very happy that the movies will play, but it’s somewhat annoying having to get them to play. Thanks for working through the issues!

Because of Disney movies anywhere shutting down I was forced to go with this app. At first things appeared to be an order and was working properly. In the recent weeks or months every time I try to play a video that worked fine on my Disney movies anywhere account or this account now all of a sudden are giving me a licensing issue error. I have paid for the movies that are giving the licensing error. Then a bunch of random movies showed up in my account but I did not pay for. It’s not easy to explain to a four year old that something that was working fine is no longer working when we’re on a long car ride. I have opened a ticket through the app. We’ll see what happens.

Developer Response ,

Thanks for sharing your feedback with us, Melgya. We're glad to hear you're in touch with our support team. They will be able to investigate what has happened with your movies!

Drukolibabek , 06/23/2019

Excellent customer service!!

I hardly ever type anything on a review but after the quick customer service I had to rate them just for that. The app alone is great and user friendly. I have no issues there. I just wish all movies were on there but they all have to participate which they don’t but hey....you never know...maybe in the future. Anyway....my issue that I had was a movie that was eligible and that I had purchased was not syncing from my iTunes onto MA. Toy story 3. Toy Story 1 & 2 transferred over but 3 did not. I tried to log out and log back in. I also tried to unlink iTunes and reconnect to see if it’ll refresh and sync again....but nothing. Finally I contacted them via the contact us chat through the app. I let them know what was going on and sent the message. 2 MINUTES later I received a message saying that they refreshed it from their end and hopefully that fixed any issue I was having. IT DID! I was so happy. 1 minute later I came on here to give them a review and rate them 5 stars just for that lol good job MA!! Great Customer Service!! 👍🏼