Computergoddess , 11/25/2021

LG ThinQ app is a lifesaver.

It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads.

Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.

Kena2mi , 12/15/2020

Not a Smart app for laundry appliances

Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.

Developer Response ,

We apologize for the inconvenience. Please note that the product's remote power control function is not applicable to the product as it is a global safety standard. Appliances with doors such as washing machines, dryers, dishwashers, ovens, and stylers are not available due to injuries of children or pets. ^LG

Mom24monsters , 01/28/2024

LG has forgotten about accessibility again, making it not smart or convenient.

LG has changed the app so that it's difficult for those of us with visual impairments to change the temperature on a dryer. It used to be that you click temperature, and then you could choose your setting. Now, it gives us a slider that doesn't work with a screen reader, and backward controls that tell us to push up for down and down for up, and it doesn't tell us what it's set for so we have to go out of that and then back into it to change it some more. It was much more efficient when trying to do it the other way, where you clicked it, it gave you all the options for your temperature setting, you pressed it, and moved onto the next thing. Then setting the time is impossible. I have two choices now, one hour and 40 minutes, or 40 minutes. It gives me all the times that I can choose, zero through one for the hour and one through I think 59 for the minutes, but if I try to choose anything other than one hour, it won't change. It doesn't change by the minute either. The zero and the one for the hours work, but all the minutes don't. I can choose one minute, or zero minutes, and it's still stuck at 40 minutes. We paid a small fortune for this washer and dryer because I need something that's accessible, and LG keeps forgetting about those of us who need accessibility and changing it to be less accessible.

Developer Response ,

This doesn't seem right. We want to take a closer look at this for you. Please send a note to smart.thinq@lge.com so we can connect. ^LG